Polityka prywatności

Personal information you provide

When you place an order, contact us, or create an account, we may collect:

• Name
• Email address
• Phone number (if provided)
• Shipping and billing address
• Order and purchase details
• Communications with us

Payment information is processed securely by third-party payment providers. We do not store full payment card details on our servers.

Information collected automatically

When you browse our website, we may automatically collect:

• IP address
• Browser and device information
• Language preferences
• Pages visited and interactions with the site

This information is used for security, analytics, and website improvement purposes.

How we use your information

We use your personal data to:

• Process and deliver orders
• Handle returns, refunds, and customer support
• Communicate with you about your order or inquiries
• Send marketing communications (only if you have opted in)
• Improve our website and customer experience
• Prevent fraud and ensure site security
• Comply with legal and tax obligations

We process personal data only when we have a lawful basis to do so.

Sharing your information

We may share your personal data with trusted third-party service providers that help us operate our business, such as:

• Payment processors
• Shipping and logistics providers
• Website hosting, analytics, and email service providers

These parties are authorized to process data only as necessary to perform services for us and are required to protect your data.

We may also disclose personal data if required by law or to protect our legal rights.

International data transfers

Your personal data is primarily processed within the European Union.

If personal data is transferred outside the EU, appropriate safeguards will be applied to protect your information.

Cookies

We use cookies and similar technologies to ensure our website functions properly and, with your consent, to analyze traffic and support marketing activities.

You can manage your cookie preferences through our cookie banner and browser settings. Disabling cookies may affect certain site features.

Data retention

We keep personal data only as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal requirements such as accounting and tax laws.

Your rights

If you are located in the EU or UK, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the website constitutes acceptance of the updated policy.

Contact us

General inquiries: hello@deareco.com

Customer support & orders: support@deareco.com

Wholesale inquiries: wholesale@deareco.com

Company details:

Legal entity name: [TO BE UPDATED]

Registered address: [TO BE UPDATED]

Country of operation: Poland

Last updated: 3 March 2026

We use cookies and similar technologies to operate our website and improve your experience.

Types of cookies we use:

• Necessary cookies – required for core website functionality such as cart, checkout, and security.
  
• Analytics cookies – help us understand how visitors use the website and improve performance.
  
• Marketing cookies – used to personalize content and measure marketing effectiveness.
  

You can manage or withdraw your consent at any time through the cookie banner or your browser settings. Disabling cookies may affect some website features.

Last updated: 3 March 2026

Orders are shipped from Poland to destinations available at checkout. Shipping methods, costs, and estimated delivery times are displayed during checkout.

Delivery times are estimates and may vary due to carrier delays, customs processing, or circumstances beyond our control.

Orders outside the European Union

Orders shipped outside the European Union may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not controlled by DearEco.

Orders shipped within the European Union are generally not subject to additional customs duties.

Last updated: 3 March 2026

Right of withdrawal (EU customers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving a reason.

The withdrawal period expires 14 days after the day you, or a third party indicated by you, receives the goods.

To exercise your right of withdrawal, please use our online return platform, available through the return link on our website. The return platform will guide you through the withdrawal and return process.

When submitting a return through the return platform, you will be asked to provide:

• 
  Your order number
  
• 
  The item(s) you wish to return
  
• 
  Confirmation that you are withdrawing from the purchase
  

No additional email notification is required when using the return platform.

Return conditions

Returned items must be unused, unwashed, and in original condition with all tags and packaging intact. We reserve the right to refuse returns that do not meet these conditions.

Refunds

Once we receive and inspect the returned items, refunds will be issued to the original payment method. Refund processing times may vary depending on the payment provider.

Defective or incorrect items

If you receive a damaged, defective, or incorrect item, please contact support@deareco.com within 7 days of delivery and include photos of the issue.

International returns (outside the EU)

Customers outside the European Union are responsible for return shipping costs unless the item is defective or incorrect. Customs duties and taxes paid on international orders are non-refundable.

If you have questions about this Privacy policy or your personal data, please contact us:

General inquiries: hello@deareco.com

Customer support and orders: support@deareco.com

Wholesale inquiries: wholesale@deareco.com

Company details:

Legal entity name: [to be updated]

Registered address: [to be updated]

Country of operation: Poland